bd9oi Privacy Policy

bd9oi is a trusted online casino and sports betting platform in Bangladesh. When you register on our platform and use our services, you provide us with certain personal information. This privacy policy ("Policy") explains how bd9oi collects, uses, stores, and where necessary shares that information with third parties.

Please read this policy carefully. By using our website or services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

We believe your privacy is a fundamental right. That is why bd9oi always takes the highest technical and administrative measures to protect your personal information.

1.1 Information Provided at Registration

When you open an account at bd9oi, we collect the following information:

• Full name (as stated on your national identity card)
• Date of birth (for age verification — only for users aged 21 and above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification Information (KYC)

To ensure secure transactions and responsible gaming, we may request the following documents:

• Scan copy of National Identity Card (NID) or passport
• Proof of address document (utility bill or bank statement)
• Proof of payment method ownership (such as bKash, Nagad or bank account documents)

1.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time and account activity logs
• Data collected from cookies and similar tracking technologies
• Gaming history and betting patterns (for responsible gaming)

1.4 Financial Transaction Information

During deposits and withdrawals, we collect transaction details such as amount, method (bKash, Nagad, Rocket, bank transfer), date and time. However, full account numbers or PINs are never stored.

bd9oi uses your collected information only for the following purposes:

• Account Management: For registration, login and account verification.
• Service Delivery: For the smooth operation of gaming, betting and live casino services.
• Financial Transaction Processing: To complete deposits and withdrawals.
• Fraud and Scam Prevention: To detect and prevent irregular activity.
• Responsible Gaming: To identify risky playing patterns and provide timely support.
• Customer Service: For the prompt resolution of your questions and complaints.
• Promotional Communication: To send information about bonuses and offers only with your consent.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: Analysis to further improve the user experience.

3.1 Sharing Information with Third Parties

bd9oi never sells your personal information or gives it to third parties for advertising purposes. However, in specific circumstances we may share information with trusted partners:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket and bank transfer.
• Technology Service Providers: For server hosting, data analysis and security services.
• Game Software Providers: Minimum necessary information for the provision of game services.
• Fraud Prevention Services: To ensure account security.

All these third parties have signed confidentiality agreements with us and are obligated to use your information only for the specified purpose.

3.2 Disclosure of Information for Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or demands from law enforcement agencies. In such cases we will always provide only the minimum necessary information.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser that help our platform remember your preferences and activity. bd9oi uses the following types of cookies:

• Essential Cookies: To keep login sessions active and ensure security — the platform cannot function properly without these.
• Functional Cookies: To remember your language preferences and account settings.
• Analytical Cookies: To analyse user behaviour in order to improve platform performance.

5.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform. Contact our 24/7 live chat for assistance with cookie control.

bd9oi retains your information only for as long as necessary. The general rules are:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Retained after account closure for the period required by legal obligations.
• Financial Transaction Records: Retained for the period required under financial regulations.
• KYC Documents: Retained after the verification process is complete or the account is closed, in accordance with legal requirements.
• Support Communication Records: Retained for a limited period to improve customer service quality.

After the specified period, data is securely deleted or irreversibly anonymised.

As a user of bd9oi, you have the following rights over your own information:

bd9oi strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect personal information from any minor. If we learn that someone under the age of 21 has registered on our platform, we will:

• Immediately close the account in question.
• Begin the process of returning all funds held in that account.
• Securely delete all information related to the account.

A message to parents: Monitor your child's internet use and ensure they are not accessing this platform.

bd9oi may update this privacy policy from time to time. When changes are made, we will:

• Update the date on this page.
• Send a notification to the registered email address for significant changes.
• Display a notice at login on the platform.

Continuing to use our platform after an update means you have accepted the new policy. We therefore recommend checking this page regularly.